Privacy Policy

Personal Information

When you register and use our platform, we may collect:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information (city, bio, profile photo)
• Professional qualifications and experience (for professionals)
• Payment information (if applicable)

Usage Information

We automatically collect certain information when you use our platform:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our platform
• Job posts, offers, and messages you create
• Reviews and ratings you provide or receive

We use the information we collect to:

• Provide, maintain, and improve our platform services
• Create and manage your user account
• Facilitate connections between clients and professionals
• Process and complete transactions
• Send you important notifications and updates about your account
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations and enforce our terms

We may share your information in the following circumstances:

• With Other Users: Your profile information, job posts, offers, and reviews are visible to other platform users as necessary for the service
• With Service Providers: We may share information with third-party vendors who perform services on our behalf (hosting, analytics, customer service)
• For Legal Reasons: We may disclose information if required by law or to protect our rights, safety, or property
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information for any other purpose with your explicit consent

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account we remove or anonymize your data, except where we are legally required to keep it.

Typical retention periods we apply:

• Account data (name, email, profile, phone, address): kept while your account is active; removed or anonymized within 30 days of account deletion.
• Messages, job posts and offers: kept for up to 3 years after last activity, so users can refer back to past work and disputes can be resolved.
• Reviews and ratings: kept as part of the public marketplace history. When the author deletes their account, the review is anonymized.
• Request logs and analytics (IP, device, browser, geo): kept for up to 12 months, then aggregated or deleted.
• Email verification tokens: valid for 7 days, then deleted.
• Push notification tokens: removed when the device is uninstalled or after 60 days of inactivity.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Portability: Request a copy of your data in a structured, commonly used format
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at support@majstor24.mk